Your Order Is Protected

Every order placed through The Apothecary Society includes Shipping Protection at no additional cost.

We stand behind your shipment from the time it leaves our facility until it reaches the shipping address provided with your order.

If your order is lost in transit, damaged during shipping, or otherwise fails to arrive due to a qualifying carrier-related issue, we will work with you to resolve the issue and, when appropriate, replace the affected product or issue a refund.

Shipping Protection does not cover:

• Incorrect or incomplete shipping addresses provided by the purchaser
• Packages refused or intentionally declined by the recipient
• Improper storage or handling after confirmed delivery
• Loss resulting from failure to retrieve a package promptly
• Purchaser-requested shipping changes that result in loss or delay
• Unauthorized use or handling of products

We’re Here to Make It Right

If your order arrives damaged, contains an incorrect item, or is missing an item, please contact us within 72 hours of confirmed delivery.

Please provide your:

• Order number
• Product and lot number, if applicable
• Description of the issue
• Clear photographs of the package, product, and shipping materials

Please retain all original packaging until your claim has been resolved.

After review, The Apothecary Society may provide a replacement, refund, or store credit, depending on the circumstances.

If the issue resulted from an error on our part or qualifies under Shipping Protection, we will cover reasonable replacement shipping costs.

Research Use Only Products

Due to the nature of RUO materials and the importance of maintaining product integrity, we do not accept returns or refunds for:

• Change of mind or buyer’s remorse
• Incorrect product selection or quantity ordered
• Products that have been opened, unsealed, altered, used, or reconstituted
• Products that have been improperly stored or handled after delivery
• Products purchased for an unauthorized or unintended purpose
• Failure to review product information before ordering

Returned research materials cannot be reliably verified as having remained under appropriate storage and handling conditions and therefore cannot be returned to inventory.

Do not send any product back without prior written authorization from The Apothecary Society.

Before Shipment

Cancellation requests must be submitted before an order enters fulfillment or ships.

Because orders may be processed quickly, we cannot guarantee that a cancellation request will be received in time.

Once an order has entered fulfillment or shipped, it is considered final sale.

If a cancellation is approved before fulfillment, the eligible refund will generally be issued to the original payment method.

Quality or Nonconformity Claims

If you believe a product does not conform to the product specifications or documentation provided at the time of purchase, please contact us promptly.

Include your order number, product and lot number, a description of the concern, and any relevant photographs or documentation.

The Apothecary Society may request additional information to investigate the claim. If a quality issue is verified, we will determine an appropriate resolution, which may include a replacement, refund, or store credit.

Approved Refunds

Approved refunds will generally be issued to the original payment method within 5–10 business days after approval.

Your financial institution or payment provider may require additional time to post the refund.

Shipping charges are generally non-refundable unless the refund results from an error attributable to The Apothecary Society or a qualifying Shipping Protection claim.

Contact Us

For assistance with a lost, damaged, incorrect, missing, or potentially nonconforming order, contact:

Please include your order number in all correspondence.